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PRESSEmail FAQ

Question:
  • When I click on the hyperlink in the email to download the file, I get the following error message:
    Internet Explorer cannot download 0.doc from secure2.sglc.com. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.


  • If I realize the PRESSemail job I just launched is not correct, can I cancel it?


  • How long does it take a PRESSemail job to finish?


  • How do I know if recipients get my news release?


  • Howcomprehensive is WebPRESSTO's list of email addresses?



  • Solution:
  • When I click on the hyperlink in the email to download the file, I get the following error message:
    Internet Explorer cannot download 0.doc from secure2.sglc.com. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
  • Back to Top
    In order to openthis document it must first be downloaded to your computer. Your browser security settings must permit files to be downloaded. If you are using Internet Explorer,the followingsteps will enable IE to download files:
    IE --> Tools --> Internet Option --> Security --> Custom Level --> Downloads --> File download --> Enable







  • If I realize the PRESSemail job I just launched is not correct, can I cancel it?
  • Back to Top
    PRESSemail jobs may be launched immediately orscheduled for a later time. Jobs launched immediately cannot be stopped. It may be possible, in some cases, to halt ascheduled job by contacting Dominion Media at (804) 360-7000.



  • How long does it take a PRESSemail job to finish?
  • Back to Top
    When a PRESSemail job is submitted it takes approximately 5 minutes to convert the document, post itto Dominion Media's server and begin notifying the media. A final status reportis generated and emailedapproximately 30minutes after the media notifications are sent.



  • How do I know if recipients get my news release?
  • Back to Top
    When the PRESSemail job has completed, within the next 30 minutes, a PRESSemail Job Report is sent to the email address entered at the time of launch. The report contains two tables. The first identifies the Job ID, total number of recipients, total delivered as well as the number failed. If any failures occur, a second table will identify name, organization, reason for failure, if available, and the failed time. In instances where the reason for failure is unknown the subject line of the email notification, News Release or Media Advisory, will be displayed.

    Example:

    DMS Email Job Report : 5/26/2005 2:50:31 PM (Eastern Time)

    JobID 130
    Total Recipients 246
    Total Delivered 244
    Document Count 1
    Submitted Time 5/26/2005 2:06:15 PM
    Schedule Time 5/26/2005 2:35:00 PM
    Completed Time 5/26/2005 2:35:19 PM
    Failed Count 2

    Undeliverable recipients gathered by 5/26/2005 2:50:31 PM

    Name Company Failed Subject Failed Time
    Tommy King WABC 1430 AM News Release 5/26/2005 2:35:36 PM
    Nicole Klutz WXYZ 1570 AM Delivery Status Notification (Failure) 5/26/2005 2:35:36 PM




  • Howcomprehensive is WebPRESSTO's list of email addresses?
  • Back to Top
    WebPRESSTO's Virginia/DC database contains about630 media organizations, 2700 editorial contact names and 2,300 email addresses. The email addresses are constantly verified through PRESSemail use.Failures from each job areexamined and the data is updated as necessary. Three times per year, in January, May and September, all of the data contained in WebPRESSTO, including email addresses,is verified and updated.



     
       
     

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